Privacy Policy

Effective Date: Monday, July 15, 2024

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This Privacy Policy explains how Advanced Critical Transport, LLC (ACT) collects, uses, and
protects your information. By using our services, you agree to the terms described below.

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Information We Collect:

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• Personal Information: We may collect your name, phone number, email address, billing address, and payment information. This information is needed to provide transportation services and process payments.

• Medical Information: If you receive medical transport services, we may collect health information relevant to your transportation needs. This information is collected with your consent and handled in compliance with applicable healthcare privacy laws such as HIPAA.

• Usage Data: We may collect information about how you interact with our website or mobile applications, such as your IP address, browser type, device information, and pages visited. This data helps us improve our services and tailor them to your needs.

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How We Use Your Information:

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• To Provide Services: We use your information to arrange transportation services, communicate with you about your requests, and process payments.

• To Improve Our Services: We analyze usage data to identify trends, understand user preferences, and enhance our website and applications.

• To Comply with Laws: We may use your information to comply with legal obligations, respond to lawful requests, and protect our rights.

 

How We Share Your Information:

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• With Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors and IT support providers. These providers are contractually obligated to protect your information and only use it for authorized purposes.

• For Legal Reasons: We may disclose your information if required by law, court order, or government regulation or if we believe in good faith that such disclosure is necessary to protect our rights or safety.

 

Data Security:

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We take reasonable precautions to protect your information from unauthorized access, disclosure, or misuse. To safeguard your data, we implement security measures such as encryption, access controls, and regular security assessments.

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Your Choices:

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• You may request access to or correction of your personal information by contacting us.

• Opt Out of SMS Communications: You may opt out of SMS messages at any time by replying STOP to any message.

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SMS Terms and Conditions:

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By providing your mobile number and agreeing to receive messages from ACT, you consent to receive text messages related to transportation services, appointment updates, dispatch coordination, and important service notifications.

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We do not sell, rent, or share your mobile information with third parties or affiliates for marketing or promotional purposes. All categories outlined in this Privacy Policy exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

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Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance.

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Contact Us:

 

If you have any questions or concerns about our Privacy Policy or how we handle your information, please contact us at:

 

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Advanced Critical Transport, LLC

9317 Ogden Ave

Brookfield, IL 60513 

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(708) 305-0562 

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privacy@advancedcriticaltransport.com

 

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Changes to This Policy:

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We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website or through other communication channels.

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By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.